iAnyWear understands online purchases require flexibility and we wish to provide you the most enjoyable shopping experience. Your satisfaction is our priority.
iAnyWear guarantees that your package will be safely delivered to you as long as you have provided us the correct shipping address. We will be fully responsible for any lost shipment.
Our Exchange Policy
1. Simply email firstname.lastname@example.org within 5 days of receipt of goods should you like to make exchange.
2. We are happy to make exchange at our physical location at KamSheung Road Flea Market Shop A47 (right next to KamSheung Road MTR station) on weekends & public holidays from 14:00 to 18:30 at no additional cost.
3. Should you like to exchange via courier service, you will need to bear the cost for shipping the returned item(s) back to our Hong Kong office plus additional HKD$30 courier fee for us to resending your exchanged item(s).
4. We will process your refund or exchange within 3 business days upon receipt of your returned item(s).
5. Please note that we only accept exchange of unworn and unwashed merchandise with original packaging.
6. Earrings, Socks, Scarfs and Hair Accessories are final sale and will not offer any exchange.
7. Discount items are final sale and will not offer exchange or refund.
Please inform our customer service at email@example.com before you wish to return any of your item(s) to us. We will not cater any return or exchange without prior notification to our customer service. Thank you & have a happy shopping!